I drove all the way from Austin to Houston to purchase a 2002 Ford F250 from Chastang Ford. I was somewhat concerned with having to drive all that way to purchase a truck I had never seen, other than on the internet, but the truck was the exact truck I was looking for so I took a gamble. I spoke with Brent Rice over the phone prior to making the trip and he assured me everything would be taking care of upon my arrival. Now, I had driven to Dallas the day prior to look at a different truck and was assured by that dealership that they too would have had everything taken care of upon my arrival. When I got to Dallas they had nothing ready, the truck even had a flat tire. So unfortunately I expected to have the same experience with Brent. Well I was mistaken. Upon arrival at Chastang, Brent had the truck completely ready to go and had all my paperwork ready. Everyone at Chastang was friendly and accommodating to my three kids and wife, who had to wait in the lobby while I completed a test drive. I have to say it was the most pleasant car buying experience I have had to date. After leaving the dealership and making the long drive home, I did begin to experience some transmission issues with the 14 year old truck. Again, I have heard horror stories about other folks who have purchased the "As is" used vehicle and had mechanical problems almost instantly. Those particular dealerships left their buyer hanging with hundreds or thousands of dollars in repairs. So I was preparing for the worst, which would have been literally parking the truck because I don't have too much extra money lying around after scrapping it all together to purchase the truck in the first place. So, I contacted Brent and told him about the issues I was having. Again, he and Jesse apologized for the inconvenience and assured me they would take care of the repairs. I drove the truck back to Chastang and so far they have taken care of it. At the end of the day, I am just a regular guy trying to work hard and raise a family. So for Brent and the staff at Chastang not just "sticking it to me" because they can, means a lot to me and my family and we will be forever grateful. If I had to complain about anything, it would be the fact that Chastang is in Houston and I live in Austin. So it will have been three trips back and forth before it is all said and done.
. My previous expedition was 14 years old and still going strong. To my great sorrow it was wrecked by a man running a red light. I definitely wanted another expedition! My husband was great full I was in
such a well built vehicle.
We were most fortunate that we went to Chastang Ford! We love Chastang Ford! The dealership is open and inviting. The people knowledgeable and friendly. They took such good care of us.
We are seniors and our new King Ranch offers so much. The wonderful people at Chastang Ford are there to answer any question we might have.
We recommend Chastang Ford wholeheartedly.
Mike and Scarlett Rebstock
This was BY FAR the best vehicle buying experience I have had. I started out with an internet inquiry on a Friday Morning and had a truck on Monday afternoon. I truly believe the process would have taken less than 24 hours if I had any time to go to the dealership over the weekend. They worked with my schedule on Monday and I was able to take a test drive and complete the sale all within my lunch break! I wish other dealerships could be as friendly and honest.
Thanks so much Chastang Ford for a wonderful car buying experience!
Personal attention to detail and excellent service brings our company back to Chastang Ford year after year. Sales, management and finance all treat you as if you are their ONLY customer and take the "ouch" out of truck buying. I highly recommend Chastang Ford.
I have been to Chastang Ford several times for maintenance on my 2011 Mustang, and have found by far this is the best Ford dealership I have visited (I have been to dealerships all over Texas, Florida, Mississippi, and Colorado). This place focuses on truck but can still service other vehicles. Their staff is incredibly professional and welcoming, they have never tried to oversell me. I have worked with Chris, Jesse, and Rey, each have been great. Jordan was my mechanic and he did a great job explaining different issues and which ones required attention.
One suggestion, if you are getting something different (not truck), call ahead and make sure they have the parts on hand, they are very responsive and can order parts quickly.
They also have an amazing rewards program. Great family owned business.